What About The 6%? #sww13

So at the time of this writing SolidWorks WORLD 2013 has officially wrapped up and many of the 4,500 users that descended upon Disney the last 4 days have probably started their trek back home. A lot of them are probably itching to get back to their dark & musty corner of the basement to try out all the cool stuff they just learned.

 

As a pre-requisite, this article is not meant to tear down anyone or anything but is simply some food for thought and a seed for some constructive discussions hopefully.

 

This morning I was able to watch the General Session from Monday in its entirety. One of the things that really stuck out to me from that video was the statement that “94% of the users surveyed approved of the current offering”. This is a great number considering around 250,000 users were surveyed but this also means that about 15,000 users (or 6%) were not satisfied currently. To take it a step further, of the 2,000,000 licenses sold (a milestone reached in December 2012), 120,000 of them are not satisfied if that approval rating continues to hold true. Likewise, is 12.5% of the total user base really a true depiction of the entire SolidWorks community?

 

Anyways, for the sake of this article lets assume that approval rating does hold true. My question is, what is SolidWorks doing about the 6% that don't approve of their current offerings? At my company I can compare it to a goal of being on-time will all of our deliveries 100% of the time. Now if we were on-time 94% of the time I would be pleased BUT what would really bother me is what happened the other 6% of the time. So, is SolidWorks holding their hat on the 94% or are they “upset” that 6% of their users do not approve? Is their answer / solution packaged in a new software like SolidWorks Mechanical Conceptual (which needs to be a whole separate post) or is it included in some of the new features announced for SolidWorks 2014 (which again will need to be a entirely separate post)?

 

What are your thoughts on this? Are YOU satisfied with 94%? Should SolidWorks be satisfied?