What About The 6%? #sww13


So at the time of this writing SolidWorks WORLD 2013 has officially wrapped up and many of the 4,500 users that descended upon Disney the last 4 days have probably started their trek back home. A lot of them are probably itching to get back to their dark & musty corner of the basement to try out all the cool stuff they just learned.

 

As a pre-requisite, this article is not meant to tear down anyone or anything but is simply some food for thought and a seed for some constructive discussions hopefully.

 

This morning I was able to watch the General Session from Monday in its entirety. One of the things that really stuck out to me from that video was the statement that “94% of the users surveyed approved of the current offering”. This is a great number considering around 250,000 users were surveyed but this also means that about 15,000 users (or 6%) were not satisfied currently. To take it a step further, of the 2,000,000 licenses sold (a milestone reached in December 2012), 120,000 of them are not satisfied if that approval rating continues to hold true. Likewise, is 12.5% of the total user base really a true depiction of the entire SolidWorks community?

 

Anyways, for the sake of this article lets assume that approval rating does hold true. My question is, what is SolidWorks doing about the 6% that don't approve of their current offerings? At my company I can compare it to a goal of being on-time will all of our deliveries 100% of the time. Now if we were on-time 94% of the time I would be pleased BUT what would really bother me is what happened the other 6% of the time. So, is SolidWorks holding their hat on the 94% or are they “upset” that 6% of their users do not approve? Is their answer / solution packaged in a new software like SolidWorks Mechanical Conceptual (which needs to be a whole separate post) or is it included in some of the new features announced for SolidWorks 2014 (which again will need to be a entirely separate post)?

 

What are your thoughts on this? Are YOU satisfied with 94%? Should SolidWorks be satisfied?

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2 thoughts on “What About The 6%? #sww13

  1. As a high school CAD teacher I’d like to introduce my students to surface modelling, because kids love the kinds of shapes produced, as in cars and such. But I can’t do it to any extent because most of what I’d have to teach them would be work-arounds due to SWX not doing something reliably, like thickening. A curriculum at the high school level can’t be based on work-arounds. SWX is totally cryptic when surface features fail.

    My tech rep informs that even the CAD portion of some CAM software is much more reliable.

  2. Jason, you go me thinking (or remembering). I was in Chicago recently and as I was walking down the street I noticed this headline, “Two Chicago officers convicted of inappropriate action. Cost the City $33 million” I’ll just bet those two were a lot less than 6% of the force. If any software doesn’t get it right 6% of the time that could amount to the same thing, costing the company money.

    250,000 was the whole SW userbase 10 years ago. Sounds like there is a big enough group to launch software that does satisfy.

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