important solidworks 64bit / photoworks information!

If you are currently running SolidWorks 2009 64bit SP 5.0, SolidWorks 2010 64bit SP 1.0, or SolidWorks 2010 64bit SP 2.0 you MUST read this announcement NOW!

NOTE: THIS PROBLEM IS ONLY FOR USERS RUNNING SOLIDWORKS 64BIT (VERSIONS ABOVE) AND USING PHOTOWORKS ON LARGE RENDERINGS!!!

Solution Id:

S-046282

Keyword:

PhotoWorks2

Question:

SolidWorks® and operating system may become unstable after PhotoWorks™ add-in is enabled when SolidWorks®  is running and the SolidWorks® process is using more than 2GB of virtual memory. What may cause this?

Answer:

Windows® XP, Vista™, Windows® 7 (64 Bit only) operating systems:
SolidWorks® and operating system may become unstable after PhotoWorks™ add-in is enabled when SolidWorks® is running and the SolidWorks® process is using more than 2GB of virtual memory.
An issue with PhotoWorks™ has been identified where SolidWorks® and the Windows® operating system may become unstable after enabling the PhotoWorks™ add-in within SolidWorks® 2009 SP5 and SolidWorks® 2010 SP1 or later. The issue has been reported to the development team as SPR#535417. If using PhotoWorks™, it is advised to enable the PhotoWorks™ add-in only after first opening a new SolidWorks® session before any files are loaded.
A symptom that this issue may occur is if no PhotoWorks™ Toolbar or menu appears but the Render Manager tab remains shown. If you notice these symptoms, it is strongly advised to end the SolidWorks® session with the “end process” selection from the processes tab of the Windows Task Manager.

You can find more information in the SolidWorks Forums by following these links.

https://forum.solidworks.com/message/138724#138724

https://forum.solidworks.com/message/138670#138670