Comments on: crash and burn http://rocksolidperspective.com/2009/07/01/crash-and-burn/ Tue, 20 Sep 2011 20:27:50 +0000 hourly 1 http://wordpress.com/ By: off and running: crash and burn update « rocksolid perspective – jason raak http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-773 Fri, 17 Jul 2009 01:23:16 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-773 [...] tutorial: modeling a variable profile helix cutSolidWorks 2009 Textures…Why the Change?crash and burnrocksolid tutorial: in context cylinder stroke [...]

]]> By: solidtec http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-772 Thu, 16 Jul 2009 23:39:19 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-772 Hi,
I am a SolidWorks Application Engineer working for Solidtec Solutions Pty Ltd in Adelaide, South Australia. http://www.solidtec.com.au.
I was not aware of this problem untill yesterday when a client contacte me about the status of SPR#484553.
Please see the following reply from SolidWorks relating to this issue.

“”"”Please refer the hotfix in KB article S-039735 attached to this SR.

Please ignore the KB article as it is not published at this stage. However please refer the attached the below write-up and hotfix attached to this SR. On downloading hotfix, rename the extension from .ex to .exe

The characteristics of this problem appear as:

“Application Error” events in the application event file.

The faulting module is ntdll.dll
The exception code is either 0xc0000374 or 0xc0000005.
Note that the exception code 0xc0000005 may have other causes than addressed here.
The faulting application might be any Mocrosoft office application including Outlook.exe and Excel.exe.

A problem has been identified and reported to our development department under SPR 484553.. A fix has been implemented for SolidWorks 2009 SP5 and Hotfix 484553 is available for customers installed with SolidWorks 2009 SP4. The Hotfix_484553.exe is attaached to this solution

To implement the hotfix run the program “HotFix_484553.exe” once on each Vista x64 machine installed with SolidWorks 2009 SP4.”"”"”"

I have searched for this KB article S-039735 and it has been updated this morning and the hot fix is available.

Regards
Gareth

]]> By: Larry http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-770 Wed, 15 Jul 2009 21:03:13 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-770 Jason,
Wow…I feel your pain. I have a Dell Precision T5400 with Vista64 sp3, nVidia FX3700, 8G ram, Office07. We started out with SolidWorks 08 and had minimal issues but when we upgraded to SW09 in May 09 that is when the crashing started. Waiting patiently on SolidWorks.

]]> By: Jason http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-760 Thu, 09 Jul 2009 01:32:09 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-760 thanks for the comment. after i posted this i have found out that it is a pretty common problem that a lot of people are experiencing. i believe it is only a vista 64bit problem as i run vista 32bit on my laptop with office 2007 and have no problems.

hopefully solidworks is doing something about this and there is a fix SOON!

]]> By: Luke http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-759 Wed, 08 Jul 2009 17:44:20 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-759 Jason, you are not alone by any means. We have three machines here…two that have the crash more often than the other. All three are running office 07, with SW09 sp3 on Vista 64. None of our XP 32bit machines have this issue with office 07.

]]> By: Jason http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-745 Thu, 02 Jul 2009 11:26:07 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-745 hey josh, ms office 2007 is really nice. i have it on my laptop with solidworks 2009 and have no problems. it is just a freak combination of like 6-8 things that causes these nightmares. frustrating!

]]> By: solidsmack http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-744 Wed, 01 Jul 2009 20:34:04 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-744 wow, I’m now glad I don’t have MSOffice2007, but also sad I don’t have a newer setup. hope you find out what’s going on Jason.

]]> By: Jason http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-742 Wed, 01 Jul 2009 19:14:15 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-742 hey ricky, it is really frustrating. if you ever get a chance to look at it and find something out please let me know.

]]> By: Jason http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-741 Wed, 01 Jul 2009 19:13:27 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-741 hey devon! i hope all has been going well.

this problem is extremely frustrating because i have come to the conclusion that it is only a problem if you have all of the 6-8 different hardware/software options installed and go figure, i have them all. hopefully i will get some response from solidworks on this.

]]> By: Ricky Jordan http://rocksolidperspective.com/2009/07/01/crash-and-burn/#comment-740 Wed, 01 Jul 2009 18:42:21 +0000 http://rocksolidperspect.wordpress.com/2009/07/01/crash-and-burn/#comment-740 Jason,

I’m right there with ya Buddy! My system has some serious Office 2007 stability issues and my co-worker’s T3400 (which is VERY similar to yours) has the same issue.

I have noticed that it seems to happen when SolidWorks is open but haven’t had time to look into this further. Thanks for posting this!!!

Let’s hope that SolidWorks gets on the ball and looks into this quickly. To me, this SPR is big enough to warrant an early service pack release.

Ricky Jordan

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