Last year the company that I work for decided to begin the process of upgrading the engineering department computers to more of a CAD workstation. Being the CAD Administrator and the IT department I had the privilege (so I thought) of being #1 on the list to receive the first machine that was purchased. So after some investigation we ordered and received a Dell Precision T3400 desktop workstation, Microsoft Vista 64bit, 8GB RAM, 250GB Hard Drive, nVidia 1700 graphics card, and Microsoft Office 2007.
When I received the new machine I immediately downloaded SolidWorks 2008 and it ran perfect to my delight. I was extremely happy with my new machine and had no issues, not even with Vista. Around September or October of 2008 I installed SolidWorks 2009 SP0 and this is when the wheels fell off. Crashes, crashes and more crashes. Not with SolidWorks however but with Microsoft Office 2007. Random crashes would occur which is even worse because it is hard to pinpoint the cause of these. One thing I did notice however is that I would only experience crashes if SolidWorks 2009 was running or had been running in that session. Outlook, Word and Excel are almost unusable while SolidWorks is loaded into memory. This caused and is causing much frustration on my end and also my employers end because of constant rebooting in order to clear the system.
I recently have begun hearing from other users that are experiencing the same problem, which makes me feel a little bit better in a sick and twisted kind of way, because at least it is a known problem and it isn’t just me. I wanted to let some of you, my readers, know about this as well so that in case you are experiencing this same problem there are some different forums and discussions going on about this.
Here is a list of forum discussions that have been started about this.
http://forum.solidworks.com/forum/messageview.cfm?catid=14&threadid=21729&highlight_key=y&keyword1=office%20crash
http://forum.solidworks.com/forum/messageview.cfm?catid=14&threadid=21213&highlight_key=y&keyword1=office%20crash
http://forum.solidworks.com/forum/messageview.cfm?catid=12&threadid=21048
http://groups.google.com/group/microsoft.public.office.misc/browse_thread/thread/00af718c3fac678d/ed05cc6c18ec04da?lnk=raot&pli=1
And also a Knowledge Base SPR# for this same thing.
SPR #484553
So I guess here is my question to SolidWorks. How can I know that this is not a SPR that is just going to sit idle. If you are a SolidWorks employee that is working on this or know of one that is I would love to talk to them to get an updated status of this SPR because the status of “Open” in the Knowledge Base does not help me out at all. If you are a fellow SolidWorks user that is or was experiencing the same thing please leave a comment and let me know what you are doing as a work around for this.
I do not mean for this blog to become a source of this type of posts but I thought that it was important to inform other users that are seeing the same thing and to let SolidWorks know that it is a VERY IMPORTANT issue to get fixed.